![]() ![]() If you start the program as a user, the UI will NOT show progress for the service. We should be able to look into your issue within a day.įor progress or if the service status does not say running, you can check the ServiceLog.txt file in the service logs folder (click the Service tab -> Service logs folder) for progress of when and how the program is checking for attachments. As always, drop us an email if you are having trouble with this. If you would like to find out why the service did not start or install, please check the Logs folder (by clicking on the Logs button) and look into the Service logs. It is important that the Service Type you install the service as has read AND write access to all download folders you've selected for the account. Read and Write access to all necessary folders Support for this kind of non-administrative type of account is limited at this time. If you choose to install the service as a User or non-administrator, it will require more effort to ensure the service has all write permissions in all the right places in order to enable it to start up successfully. Please note that when you select 'User', the account should have Local Administrative rights for it to work properly. This is the recommended setting.Īlternatively, you can select 'User' from the Service Type dropdown to restrict access. Service Typeīy default the service is installed with the 'Local System' account. If you would like to make configuration changes, Uninstall the service first, make the changes, then Install the service again. The service has a copy of all the configuration at the time you installed the service. Once you have succesfully installed the Windows service, any changes you make to any configuration as a user will NOT take effect on the service. This will remain running even if you logoff.Ĭhanging configuration settings after service installation When the status says running, the service which is now running in the background will start checking for attachments in the duration specified in the Services tab. The service will then copy all settings over to the service account. Once you have completed the above, click the Install Service button to install the service. In the Service tab, check 'Auto start on bootup'.In the Service tab, specify a Duration greater than 0.In the Options tab, uncheck 'Run at startup for this account' - this setting is not used for the service.In the Options tab, select Schedule to be None - this setting is not used for the service.Make sure all accounts have Save Password checkbox checked.Make sure the settings are correct for all accounts.To run for multiple accounts select from the drop down box BEFORE installing the service. Select the email from the Email dropdown, this is the email account the service will run for.When you install a service, it is recommended you do the following: Any changes you make locally as a user will not take effect unless the service is uninstalled and re-installed. When the service is installed all configurations are copied over to the Windows Service account. Service MUST be uninstalled/reinstalled via the Service tab in the program when any config changes.All save paths in remote folders SHOULD be UNC paths and not mapped network drives. ![]() The service type account MUST also have read/write access to all Save locations used.The service type account MUST have local machine full admin rights.For the service user ensure the following: The selected service type account is what the service runs as. Service Type dropdown We recommend using the LocalSystem as the service type instead of User to avoid permission issues. Mail Server settings such as host/port/protocol information.If you are running SysInternals process explorer it will prevent the service from being fully uninstalled. IMPORTANT - Before installing the latest build UNINSTALL the service from the service tab (from within the program) first. If you do not have an Export/Import tab, you can open the Settings folder from the Settings button -> Settings folder button if you are using v3.x OR from the Mail Server tab -> Settings folder button if you are using v2.x. You can backup the settings via the Export/Import tab. 3.2 and the build 3.2.0.955 (955 is the build).Īll settings will be preserved when upgrading, however, we highly recommend you backup the Settings folder before upgrading. "Mail Attachment Downloader") in the main program window and you should see the version eg. To check the build you currently have, hover the mouse over the main title text (i.e. Before contacting support or if you experience any issue whatsoever, usually there is a newer build (version may stay the same, but the build is newer) for the PRO version you bought (v2.x or v3.x) and you can download it from the same location we have listed in the license email you received along with the serial. ![]()
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